Compare Odoo Vs Sugar CRM

Large, small or medium, a business needs a perfect CRM solution to fix all customer related complexities faced by its sales team. Odoo and SugarCRM are two dominant CRM providers in the market. Sugar CRM uses proprietary codes whereas Odoo is open source software.

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Why choose Odoo better than Sugar CRM?

An Open Source Software, Odoo is available in community as well as commercial versions. SugarCRM on the contrary offers only commercial versions now. Odoo is a better choice over SugarCRM when comparing the price. Odoo also offers seamless integration with Odoo apps and third party apps. Lack of open source version limits the customization and integration features of Sugar CRM. Sales, subscription, real-time chat, invoicing and other features give Odoo a head over SugarCRM.

As marketing is all about lead generation and nurturing, Odoo out wins SugarCRM with its features for events, survey and blog use for leads nurturing. Analyze multiple features of CRM solutions available in the market before choosing the right CRM for your business. A detailed feature and efficiency analysis of Odoo and SugarCRM given below will surely give you an insight.

Sage

A web-based CRM solution, Sugar CRM initially used only open-source support and hence Community edition was the highlight of Sugar CRM in the initial days. But they stopped upgrading community editions after the release of Version 7. Sugar CRM now comes mostly in two editions- Enterprise and Professional. Sugar Enterprise is designed aiming the customers who prefer on-premise deployment. With flexibility in customization and control over technology stack as the highlights Sugar enterprise is suitable for large enterprises. Sugar Professional, on the other hand offers CRM solution for Small business with options for seamless upgrading. We are using the Enterprise edition of SugarCRM for this comparison.

19,000

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12,000

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Odoo Enterprise

Odoo Community with additional features is the Odoo Enterprise Edition. Odoo Enterprise offers increased operational speed, efficiency and mobile browser compatibility. Odoo Enterprise gets unlimited functional support, frequent upgrades and public and private cloud hosting support from Odoo SA. Being a paid version, the Subscription fee depends on the number of users and the apps used. Odoo Enterprise transforms a company from the seller of open source software to provider of proprietary services. Many functional modules like Data Cleaning, Sign, Help Desk, Marketing Automation, Quality Management, Maintenance, Online Appointment, Subscription, Studio etc., which are not part of Odoo Community are included in Odoo Enterprise. Additional features of existing applications including barcode integration, shipping connector, MPS, VOIP etc. gives weightage to Odoo Enterprise compared to Odoo Community.